PALS is a family-owned business that has been operating in the Valley for over 25 years. We are well known for our outstanding care and concern for others at their time of loss, as well as for the honesty and integrity with which we treat your beloved pet. At PALS, we understand that your pet is a member of the family, so whether you are currently facing the death of your companion or whether you are preparing for what lies ahead, an experienced member of staff is always available to answer your questions or concerns.
Why choose PALS? Because we care about you and
your deceased loved one.
The loss of a beloved pet is not only tragic but disconcerting and overwhelming. It’s important to know and understand your options so that you can give your beloved pet a dignified and fitting farewell. Since there are multiple options available to you, please read below for complete information on each of these options
PET AND ANIMAL CREMATION
AND DISPOSAL SERVICES
PET AND ANIMAL DISPOSAL: No cremation, no return
In accordance with local, state and federal guidelines, arrangements are made for placement in a landfill. Pets placed in a landfill are disposed of together and covered with soil as part of the landfill’s routine operations, not individually.
It should be noted that, while this method may seem callous, the options available to veterinarians, shelters, the general public and businesses for pet disposal are becoming more limited and restricted. In an earlier era, there were far fewer pets in this country, and a lot more private land was available for pet burials. We also weren’t as concerned with pollution or protection and preservation of the environment as we are today.
Pros - For some pet owners, this is the most acceptable approach as they are comfortable with their pet’s burial in the landfill. Although there is a cost involved, disposal is still less costly than most other options. Some owners, particularly those with very large pets such as sheep and llamas, may see this as a sensible way to return their pets’ bodies to the earth.
Cons — While there are specific rules and regulations governing the disposal of human remains, most states have minimal laws applying to the disposal of pets. Landfills can be privately or publicly owned and operated and may or may not have a separate area for disposal of pet remains.
PET AND ANIMAL CREMATION
Cremains: Your pet’s body is
reduced to mineral form by exposure to intense
heat and returned to its elements. In this
state, your pet’s remains are more properly
termed “cremains”, (also known as ashes).
Group (Communal) Cremation: : Co-mingle cremation with NO return of cremains
Group (Communal) Cremation is a commonly-used option, and a sensible one, as long as you are comfortable with your pet being cremated with other pets and you do not wish to have your pet’s cremains returned to you. Your pet’s body is co-mingled with those of several other pets. Communal cremains are disposed of in the landfill after the cremation process.
Pros - The cost of communal cremation is relatively low compared with separate cremation.
Cons — Since cremains are co-mingled, it will not be possible to separate one pet’s cremains from those of another, so you will never have access to your pet’s cremains, no matter how much you may wish to have them later.
Separate (Individual) Cremation: Single cremation with return of cremains
Separate (Individual) Cremation is done when the owner
wants only the cremains of his or her own
pet returned. The pet’s
remains are kept separate from those of
other pets in the cremation chamber. The
process is completed in one or two hours and
results in a quantity of ash and fragments
of bone, which are processed, reduced, and
returned to the owner in a temporary or
pre-purchased container or urn. Cremated
remains are odorless and can be stored
indefinitely, although the amount will vary
depending on the pet’s overall body
structure. Urns (permanent receptacles
specially made to hold cremains) are
available in a wide variety of styles,
shapes, sizes and materials.
Pros - You can choose to view your pet prior
to the cremation and you can ask to be
present while your pet is cremated. If you
chose to make certain that the cremains
returned to you belong to your pet, you can
select to be present while your pet is
cremated by choosing Witness Cremation.
However, separate cremation offers you
greater flexibility than any other option.
For example, you can:
• Have your pet’s cremains placed in a
• Display your pet’s cremains a special
place of honor.
• Divide the pet’s cremains for other family
members to help them maintain a bond with
• Pick a place in the yard or in the country
that holds special memories for you and your
pet and bury or scatter the cremains there.
• Keep your pet’s cremains in an urn of your
choice at your home or in your office.
• Arrangements can be made well in advance.
Cons — Separate cremation is more expensive than communal cremation.
Rush: Next business day return (Monday -Thursday, holidays excluded)
Method – Return of your pets individual cremation next business day (excluding holidays and weekends).
Advantage – provides immediate attention of your pets cremation process. Whether you are traveling through our city or winter visiting this option allows you to have your pets cremains returned to you more rapidly than waiting for PALS unconditional 7 day return policy.
Disadvantage - Additional fees apply
Same Day: Same-day return of your pet’s cremains (if time permits)
Method – (If available) Your pet is brought directly to our facility for individual cremation and you can retrieve your pet’s cremains before the end of that same day.
Advantage - You are able to deliver your pet to us and wait until the cremation process is complete, or return later that same day to retrieve your pet’s cremains. This allows you to take your pet with you that same day.
Disadvantage – Additional fees apply
Private (Witness): Be present while your pet is the only pet being placed in the crematory and cremated
Method - While your pet travels through the individual cremation process you are allowed to witness the actual process beginning to end.
Advantage - Allows you to pay final tribute to your deceased pet and provides additional closure as to what actually is taking place as you and you alone follow along with our cremationist. This service offers additional reassurance this is really your pet.
Disadvantage – The process is lengthy and additional fees apply
Pet Removal, Transportation and Return:
provides a removal and transportation
• Removal from home, with transportation to
• Removal from veterinarian’s office with
transportation to PALS
• Pet or animal removal and disposition
(pet/animal will be removed and discarded)
• Return of cremated remains (cremains)
Ship Cremains: - Nationwide
PALS offers nationwide shipping of cremated remains (cremains) and urns. If you choose not to pick up your pet’s cremains, this service is provided for an additional fee.
Emergency After Hours Service: : Additional
PALS offers a unique and professional after-hours assistance program for emergencies only. There are additional fees for these services. Once you call PALS main phone number (602-455-6677) and leave a message, a team member is paged and will call you back shortly.
• All after hour services include additional
• For information-only calls, please call
during regular business hours.
Pet Exhumation: Removal of pet from private
party burial site
PALS can arrange to remove pet(s) from a private-party burial site. Fees for this service are based on the size of the burial site and driving distance to and from the job site.
Loss & Disposition Seminars: Understanding your loss and options (For groups of 10 or more
seminars designed to help others understand
pet loss and the various options for pet
disposition. The seminar is titled “Helping
You Say Goodbye”. Subjects discussed include
• Pet disposition options
• PALS as your provider
• Memorializing and closure
• Helping your family, friends or clients.
As we anticipate or work through these issues, an understanding of what to expect and what options are available for after-death pet care can ease each of us through the emotional trauma of losing our beloved pet.
Multiple Pet Program: For households with 3
or more pets
Now, more than ever, we are seeing single-family homes raising and/or fostering multiple pets. PALS offers a program to assist these individuals with 3 or more pets in their household. This program is designed to help create an affordable budget.
Veterinary Referral Program: Let us know which Veterinarian recommended us to you
PALS wants to build a rapport with veterinarians who refer their clients to PALS for cremation services. We ask that you let us know which veterinarian recommended us to you so we may send them a grateful thank you for having such confidence in our services.
Horse (Separate/Individual) Cremation: PALS offers a complete
service including removal/transportation and cremation
Horse cremation is handled in the same manner as all other separate/individual cremations. PALS can arrange for transportation to our facility by a third party. Your horse will be cremated and returned to you in a beautiful Pine and Birchwood chest with antique brass fastenings and leather accents.
Armed Forces, Police or Fireman: Special
discount given with proper identification
Working in one of these fields provides you and your immediate family a discount towards your after-death pet care needs. With a military ID or a badge from a police or fire department, our program allows you a generous discount for our cremation services.
Engraved plates for urns
Plates are made of solid brass with adhesive to attach them to the urn. Each plate allows up to 3 lines and a maximum of 24 characters per line.
Pet Tags for Urns or Key Chains
PALS offers a variety of pet tags which are commonly used to display your pet’s name on or around the pet’s urn. Engraving on these tags can be adjusted to fit the necessary information. Tags can be engraved on both sides and the prices vary in cost, depending upon the number of letters engraved.
• Fire Hydrant: Tag available in red (size 1.25 x 1.45)
• Heart: Tag available in red (size 1.20 x 1.25)
Precious Paw Print
While a photo of your pet is a wonderful keepsake, it is only one dimensional. Our easy-to-use kit allows you to create an impression of your pet’s paw that you can place on a desk, a shelf or anywhere in your home of office to keep them close to you at all times. All you have to do is make an impression of your pet’s paw in the non-toxic, air-drying putty supplied, let the putty dry overnight and you have a lasting memorial of your loving family pet.
Your paw print marks the many milestones of happiness you and your pet shared. This kit also makes an excellent gift for any pet lover.
Urns, Pendants & Memorial Markers