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WHAT SHOULD I DO IF MY PET PASSES AWAY WHEN PALS IS NOT OPEN?

PALS normal business hours are:

• Monday through Friday 8am to 4:30pm

• Saturdays 8am to 4:00pm.

AFTER HOURS FEES:

PALS does offer retrieval and disposition services after hours for the following additional fees:

• $90 in addition to a $68 retrieval fee.

• Fees for cremation or disposal of your pet are additional and will be based upon weight.

• If you would like to proceed with after-hour services and fees, please call 602-455-6677 and leave a detailed message to receive a return call.

AFTER HOURS TIPS FOR YOUR PET:

Should your pet pass during the night (or while we are closed) and you do not wish to proceed with after-hours services and fees, the following suggestions will help you in caring for your pet until the next day. Please keep in mind to always do what you are comfortable with.

• Keeping Your Pet Cool:

  • Ideally pets should be kept refrigerated or frozen until further arrangements can be made. If not possible:

  • Keep your pet in a cool part of your home, preferably on a tile or cement floor.

  • Ice packs or bags of ice may also be used.

  • If your pet is small, and a cooler is available, you may place your pet in this with ice or ice packs.

• Handling Body Fluid:

  • Just like humans, be aware pets may release bodily fluids/waste once deceased.

    • Place your pet in an air tight bag, or:

    • Lay out the bag and place your pet in a blanket, towel or bed sheet on top of that.
      ☆   Placing your pet on its side as if sleeping may give a sense of peace
            and make it easier to handle their body later.

• Asking For Help:

  • If you need assistance or find it difficult handling your pet, call a friend or relative to help you.

Call PALS during regular business hours and arrange for retrieval of your pet or transport your pet directly to PALS facility.

PALS understands this is an extremely difficult time for you and your loved ones. For grief support information, please click here.