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SHIPPING

IMPORTANT
Granite Markers:  Allow 6 -12 weeks delivery for all granite markers
Urns with engraving:  Allow 5 - 10 business days for all orders that require engraving
Wood Caskets:  Allow 5 - 10 business days for all wood caskets

Once an order is processed, the product(s) will be shipped via ground service, unless an express service is specifically indicated. When a more expensive method of transportation than normally used by PALS is requested by the purchasing party on prepaid shipments (such as next-day air), the difference in cost will be added to your invoice.

PALS shall use commercially reasonable efforts to fill orders, but shall not be liable for non-performance or delays by shortage of supply or of raw materials, manufacturing problems, delivery or labor problems, intervention of any governmental authority or acts of regulatory agencies, fires, earthquakes, acts of God or causes beyond its control. Customer agrees that in such events PALS, without liability to customer, may allocate products among all of its customers.

Damage or shortage in shipment:
We exercise extreme care in packing our shipments. To minimize the possibility of errors, all orders should be inspected prior to your acceptance of delivery from the carrier. ANY DAMAGE, SHORTAGE OR OVERAGE SHOULD BE NOTED ON YOUR COPY OF THE CARRIER'S FREIGHT BILL AND THE DRIVER SHOULD COUNTERSIGN THIS DOCUMENT. If the damage is excessive, do not accept the shipment. Mark on the carrier's freight bill, "Shipment refused, damaged. Return to shipper." In this circumstance or if you didn’t receive the shipment directly from the carrier, our customer service department 1-888-OUR-PALS should be notified immediately. Your cooperation in providing this information will enable us to expedite the necessary adjustments.

RETURNS

Although PALS makes every effort to prepare and ship your order correctly and in a timely manner, we realize that mistakes do happen. We have designed this policy so that when we have made an error, in either product quality or service, we pay the costs of return. However, when the error is on your part, we ask that you bear the cost of the return.

Product quality issues should be reported immediately to the customer service department, 1-888-OUR-PALS. To ensure proper credit, please call us for an RMA (Returned Merchandise Authorization) prior to returning any products. It would be helpful and will speed up the process if you have a copy of the shipping documents or invoice when you call.

PRODUCT RETURN CREDIT POLICY

PALS Error:
Credit will be issued at 100% of the original price if goods are returned within 21 days of original shipment date in like-new condition.

Customer Error:
Return is subject to 20% restocking charge. Credit will be issued at 80% of the original price if goods are returned within 15 days of original shipment date, shipping charges excluded.

Products cannot receive credit under the following conditions:

More than 15 business days have elapsed since the original shipment date.

Product has been used or partially used.

Discontinued products.

PAYMENT TERMS AND CONDITIONS

Payment Terms:

Payment in full must accompany all orders when placed.

Taxes:

Purchaser shall be responsible for payment of all applicable state/local sales, use, and/or gross receipts tax resulting from transactions with PALS, regardless of placement of liability for the tax by law.

Disputes:

Should you dispute an invoice, contact PALS immediately and an Customer Service Representative will work with you to resolve the discrepancy.

Proof Of Delivery:

We will provide proof of delivery for express service only, if request is received within 21 days of date of shipment.

WARRANTY

Products distributed by PALS are warranted by their manufacturer. More specific warranties, including the length of the warranty period, may accompany individual products.

There are no other expressed or implied warranties, including any warranty of merchantability or fitness for a particular purpose. PALS's sales obligation and purchaser's exclusive remedy for breach of any warranty shall be, at PALS's option, to repair or replace the product. PALS shall not be liable for proximate, incidental or consequential damages.

Modifications, alterations, recalibrations, or abuse, and service by other than an authorized representative may void any warranty.